Both normal shipping and registered mail takes 2 - 4 weeks but to Canada and some European countries it may take 4 - 6 weeks because of strict customs regulations. Shipping may take up to 2 months to South American countries. Normal and registered mail are both very reliable so your package will arrive safely.
Shipping costs depend on the item's weight, buyer's location and shipping method. To know the exact cost of shipping, place the items that you would like to purchase in your cart. At this step your shipping cost will vary depending on your items weight. In the next check-out step, you will be able to specify your shipping method and see your exact cost of shipping.
If you must send to different name and address you can send email
When the item is shipped using normal shipping there is no tracking number. If you would like a tracking number, please select registered mail or EMS and a tracking number will be provided.
Tracking numbers are usually sent out the same day of outbound shipping. If your kpopplus.com order status is “Shipped” and you have not received a tracking number, please email us at
Tracking your package is very easy! You can start tracking after the postal service inputs your tracking number in their system. Please visit and enter the tracking number that you have received from us in the “Post/EMS (with USPS)” section. You will be able to see where your package is in South Korea. There is a tab on the top where you can select your country and then you will be able to track your package in your country as well.
For some countries it always says "invoice missing". This is nothing to worry about. In a few days customs will release your package and it will be sent to you. If you’d like you can contact the customs office to have them release it earlier.
Please email with your address in this format and we will send you your order!
Street name or number:
House phone number:
When there is a pre-order item in the order, your order is shipped together when the pre-order item arrives. If you would like the rest of your order to be shipped first, please email us at
Pre-order items usually arrive to us 1 ~ 2 days after the release date and they are shipped the day they arrive.
If your package was returned, first visit your post office or customs department to determine the reason why it was returned. If you would like the package to be re-shipped you will have to pay the shipping cost again. If you would like a refund of your order, only the cost of the items can be refunded.
If you would like to purchase more than one unfolded poster, please select “unfolded poster” for only ONE of your posters and select “folded posters” for the rest of your posters. We will send all of your posters as unfolded!
Please check with your post office and customs department. Your package may be being held there. If the post office or customs department does not have your package, please email with your order number immediately and we will help you.
The CDs and unfolded posters are shipped separately because the poster tube is a different size and shape and cannot be combined with any other packages. If you have ordered more than one CD + poster, the CDs will be sent in one package and the unfolded posters in another. Both packages are shipped on the same day but they may arrive on different dates (the postal service is in charge of that!) Please wait up to 1 – 2 weeks after the first package arrives and you will receive the other package.
The default currency is USD. For your convenience, on the top of the webpage you can select from AUD, CAD, Euro, British Pound, Malaysian Ringgit, Philippine Peso and Singapore dollars. The currency rate may change once a week according to the current USD to alternate currency rate. Please note that these are the currencies that we list our prices in but you can use any currency to make your payments.
The default currency is USD. For your convenience, on the top of the webpage you can select from Euro and British Pound. The currency rate may change once a week according to the current USD to alternate currency rate. Please note that these are the currencies that we list our prices in but you can use any currency to make your payments.
The main reasons that customers receive errors are “incorrect billing addresses than card being used” and “billing address and shipping addresses are incorrect”. Please contact PayPal and they will be able to further assist you.
To make your payment via Western Union you can go anywhere the Western Union service is provided (bank, Western Union store,)
The information you will need to send your payment is listed below. After you send your payment you will receive an MTCN number. You can email the following as
1. kpopplus Order # :
2.MTCN number :
3. Sender’s full name :
4. Transfer amount (exclude bank fee & Currency exchange USdollar) : US$
(If possible, Please Western Union receipt attached [email protected])
to us at with your order number and we will clear your payment and ship your order right away!
Our system makes it very difficult to change the method of payment on orders. You can cancel your order by emailing us at and make a new order or you can send your payment directly to us via PayPal. You can send us the payment directly through PayPal to
To convert your loyalty points to a voucher, first login to your account and go to the “My account” page. On the bottom you will see “My loyalty points”.
When you go in to your loyalty points page, all the way on the bottom you will be able to click “Transform my points into a voucher” to receive your voucher and also see the vouchers you have remaining in the “My vouchers from loyalty points” section.
Please email your cancel request and order number to and it will be cancelled. If a payment has been made, a full refund will be issued.
Please e-mail us at and we will send you a wholesaler/reseller plan!
You can send us the additional payment for the poster directly through PayPal to After you have made your payment please email the PayPal Transaction ID and your order number to and we will send you the poster!
Please send your suggestions to with images and/or links and we will try our best to get them for you! Any suggestions will be appreciated!
Photocards from the entertainment company are usually only included in the first press of the albums. We receive a new supply of albums everyday and since they are wrapped please understand that we cannot open them to check. Our albums are always authentic but unfortunately we cannot open them to check which press it is.
* EMS is only available for Wholesale / Reseller shipment due to security issue.
How to Order ?
1. Please make your order and checkout using Western Union and then inform us.
(You do not have to pay using Western Union, this is just for our systerm purposes.)
2. After you inform us, We will calculate your discount and let you know how much the total is.
You can then pay using using Wester Union or PayPal.
1. Only EMS shipping is allowed.
2. Shipping Will be made about 4~7 days later (Handling Time)
3. Buyer can choose folded poster option but we will ship the posters in hard tube as unfolded as long as you select one of your poster as unfolded and weas unfolded.
(example : If you have 10 Albums + Posters, Select 9 as folded and 1 as unfolded and we will send all 10 as unfolded!)